Privacy Policy
Last updated: February 2026
ChapChat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, products, and services.
By using ChapChat, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to provide and improve our services.
a) Information You Provide
- Name and email address
- Business details (company name, industry)
- WhatsApp Business phone number
- Customer messages and conversation metadata
- Uploaded files (such as PDFs, documents, or spreadsheets used for automation)
b) Information Collected Automatically
- IP address and device information
- Usage data (features used, message volume)
- Log data and error reports
We do not sell your data.
2. How We Use Your Information
We use your information to:
- Provide WhatsApp automation and inbox services
- Enable customer support and human takeover
- Improve platform performance and reliability
- Communicate important updates and service notices
- Comply with legal and regulatory obligations
Customer messages are processed only to deliver the service you request.
3. WhatsApp & Third-Party Services
ChapChat integrates with:
- WhatsApp Business API (Meta)
- Cloud infrastructure providers
- Analytics and monitoring tools
Your use of WhatsApp is also governed by Meta's policies. ChapChat does not control WhatsApp's data practices.
4. Data Storage & Security
We take security seriously and implement:
- Encrypted data storage
- Access controls and role-based permissions
- Secure infrastructure and monitoring
While no system is 100% secure, we follow industry best practices to protect your data.
5. Data Retention
We retain data only for as long as necessary:
- To provide the service
- To meet legal or regulatory requirements
- To resolve disputes or enforce agreements
You may request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate information
- Request data deletion
- Withdraw consent
To exercise these rights, contact us at support@chapchat.co.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
8. Contact Us
If you have questions about this Privacy Policy, contact us at: